U.S. Based Visionaries
Making Hybrid Cloud
Environments Achievable

Our team of experts spans 42 states united by one mission: to create affordable, integrated data information systems for organizations around the world.

What Sets Us Apart

Our U.S. based workforce and military veterans focus on the value layers that make hybrid cloud possible. We are passionate about our customer’s long-term success. We take the mystery out of moving to hybrid cloud IT operational frameworks through innovative and experienced service offerings and proven IP. Our amazing people and veteran mission make the journey to visionary IT possible, reliable, and affordable.

How We Came To Be

VSO was founded in 2017 by Stephen O’Keefe and John Birch. Their vision was to create a company that would be the world leader in hybrid and multi- cloud managed services industry.  In order to build the highly effective and responsive team required, VSO tapped into the most disciplined and deserving workforce out there: US military veterans.

We leverage this military veteran workforce to support managed services, monitoring, steady state, and service management engagements – formed as the Virtual Service Quality Operations Division (vSQOD) – our team provides reliable, secure, and cost-effective service delivery.

While military veterans, and their advancement, are a large part of the VSO mission; what really distinguishes VSO is its enthusiastic embrace of continuous improvement and innovation at all levels of the company and with all employees – veteran and civilian alike.

How We Came To Be

The History of “No Jerks”

As Peter Drucker once famously said “Culture eats strategy for breakfast.”

VSO is not the first company startup for Steve O’Keefe and John Birch. So when they were starting VSO they recognized the immutable truth of Drucker’s statement as they drafted the founding documents.

Steve famously stated that all we need is “No Jerks…We don’t want to employ them or work with them if we can avoid it.”

Over the course of time, No Jerks was expanded to VSO’s Seven First Principles.

The History of “No Jerks”

At VSO We Hold These
Truths to Be Self Evident

VSO is not like every other company. We’re building a
valuable company by building a company of values.
No Jerks,
Thanks
No Jerks,
Thanks
VSO culture is one of virtue. The common values of Trustworthiness, Loyalty, Respect, are attained through the practice of the virtues of Morality, Discipline, Self-Control, and Dignity. Regardless of our backgrounds, these values are common to everyone, but set apart those people and companies that actually practice them.
Leadership is an Attitude, not a Position
Leadership is an Attitude, not a Position
We develop leaders and are serious about their role in coaching others. We are owners - owners of problems who take responsibility for finding solutions. We have relentlessly high standards. We are continually raising the bar and driving our teams to deliver high quality products, services and processes. We assume first our own leadership, and then delegate-versus assuming someone else’s ownership, and waiting for things to break.
Customer Loyalty – We find a way to say yes
Customer Loyalty – We find a way to say yes
Our customers are always our partners and our partners are never the enemy. There are always challenges in any human relationship. But VSO leaders will always maintain a positive outlook, remove negativity, and pursue improvement obsessively. If our customers did not need our help, they wouldn’t have hired us. We are hired because of our content, we are brought back because of our values, culture and execution.​
We Will Not
Waste Time
We Will Not
Waste Time
Time is the most valuable commodity. We honor the dignity of others to the degree we honor the value of their time. We value others time the same as our own. We value our customer’s time. We value time by finding the meaning in what we are doing; by ensuring that what we have delegated has meaning; that those we have invited to a call are all necessary; and that what we are doing is being done by the right people.
We believe in the Principle of Empowerment
We believe in the Principle of Empowerment
That which can be automated, should be automated. We work smarter not harder. That which can be delegated, should be delegated. Our culture is a virtuous cycle of learn, do, and teach. We continually ask: What am I doing now? What am I teaching others? What should I be learning next?​
We work to Earn Trust, Loyalty, and Respect
We work to Earn Trust, Loyalty, and Respect
We will always be direct and honest with ourselves and others. We are never complacent, and we always seek to improve ourselves, the company, our customers, and those we lead. Trust, Loyalty, and Respect are earned.
Performance Culture
Performance Culture
VSO aggressively recruits leaders of value at all levels and fosters their continued growth. VSO will always strive to grow “B” players in to “A” players. We will always seek to set clear, measurable goals, and be direct in our feedback to ourselves as to how we are doing towards those goals. VSO is not like every other company. We will build a valuable company by building a company of values.

A Culture of Excellence

VSO’s US-based veteran workforce is mentored by our Cloud Center of Excellence (CCOE). VSO’s CCOE serves as our engine for technology innovation, consulting, solutions design, and Level-4 point of escalation for managed services and operations engagements. Our Level 2 and Level 3 engineers mentor VSO’s veteran workforce pushing more and more responsibility to them as they grow and improve, handing off everything from steady state tasks, like managing ticket queues, to on-call support, to even building servers, allocating storage, and doing backup restores. This virtuous cycle completes when the veterans themselves become the mentors, training those who are newly retired.

While military veterans, and their advancement are a large part of the VSO mission; what really distinguishes VSO is its enthusiastic embrace of continuous improvement and innovation at all levels of the company and with all employees – veteran and civilian alike.

A Culture of Excellence

Meet the Visionaries Leading VSO

Steve O’Keefe
Steve O’Keefe
John Birch
John Birch
Laura Richardson
Laura Richardson
John Echaniz
John Echaniz
Karla Hester
Karla Hester
Mike Hilleary
Mike Hilleary
Ethan Watts
Ethan Watts
Nitsa Ferentinos
Nitsa Ferentinos
Thom Walters
Thom Walters
Brinton Sherwood
Brinton Sherwood

Some of Our Veteran Workforce

Tyrone Berry
Duke Birch
John Bullock |||
Joshua Burke
John (Brian) Clements
Richard John Crews
Maurice Durocher
Adrian Henderson
Mike Hilleary
Charles Johnson
Trenton Keen
Anthony Natale
Mark Stever
John Erik Vertido
Ethan Watts

We Are a
Partner-Focused Culture

At VSO we believe strong partnerships are the key to a growth business. Whether it is through structured partner programs or through industry teaming agreements, we believe deep partnerships benefit the Customers and the Partners.

We Are a
Partner-Focused Culture