• Solutions
    DESIGN
    Our certified Design Thinking advisors take a User-Focused approach to Agile IT. This method infuses all of our design and architecture activities. Our approach focuses on making your journey to cloud tactile, understandable, and achievable. Let’s work together to thoughtfully select the best Hybrid Cloud Solution for you.
    Solution Deep Dive User Success Stories
    User Focused
    Our certified Design Thinking advisors take a User-Focused approach to Agile IT. This method infuses all of our design and architecture activities. Our approach focuses on making your journey to cloud tactile, understandable, and achievable.
    Solution Deep Dive User Success Stories
    Architecture
    VSO’s entire organization participates in regular “Design Authority” sessions led by our Architecture Review Board to ensure consistent development practices through collaboration, emergent design, intentional architecture, and design simplicity. We emphasize industry certifications at all levels as a requirement for career advancement.
    Solution Deep Dive User Success Stories
    MIGRATE
    VSO maintains a Rosetta Catalog® of comparative cloud and infrastructure functionality across vendors with standardized definitions, steps & timeframes necessary for any combination required. In a constantly improving codebase, we have scripted and automated many of the cloud and infrastructure deployment activities.
    Solution Deep Dive User Success Stories
    Catalog
    VSO maintains a Rosetta Catalog® that allows instant comparison of cloud and infrastructure functionality across vendors with standardized definitions. These definitions have been paired with a standardized Service Catalog that details all steps & timeframes necessary for any Build or Migration activity. As part of these two pieces of IP allow you to easily map where you are, and precisely how much time, money, and effort will be required to get you where you want to go.
    Solution Deep Dive User Success Stories
    Deployment
    VSO maintains a constantly evolving codebase to automate as many elements as possible of build and migration activities. Utilizing technologies like Terraform, Ansible, and more traditional scripting tools, we are constantly growing our library of automated deployments to make your journey as predictable and cost effective as possible.
    Solution Deep Dive User Success Stories
    OPERATE
    VSO has VSQOD teams managing environments from multi-cloud to traditional infrastructure to contact centers through our Mpathic subsidiary. Regardless of the offerings or support level required, we have developed team methodologies built on our military veteran culture, so you know your workload is secure, stable, and affordable.
    Solution Deep Dive User Success Stories
    vSQOD
    Our vSQOD Managed Services® allow you to bring on as much, or as little, support as you need. VSO’s Service Quality Operation Division is our managed service methodology. Our veteran delivery ensures secure, consistent, and cost-effective operation of infrastructure, cloud and hybrid environments-from Level 0 through Level 4 support.
    Solution Deep Dive User Success Stories
    Mpathic
    VSO currently has over 500 trained staff, experienced with handling PHI, PII, and inbound phone support.
    Solution Deep Dive User Success Stories
    OPTIMIZE
    Whether we are managing your environment or not, we have developed IP to help you optimize operations, with transparency to costs, quantities, and XLAs and predictable cost and velocity of DevOps.
    Solution Deep Dive User Success Stories
    VaaS
    VSO VaaS offering makes the cost of DevOps predictable by fixing the cost per story point for DevOps support. We provide complete software development support within a managed, Agile framework.
    Solution Deep Dive User Success Stories
    FogLifter
    Spreadsheets are unfortunately still the most pervasive reporting tool in the world. VSO has developed a comprehensive set of APIs to allow timely and accurate measurement of SLAs/XLAs with correlation to your Systems of Record to ensure accuracy of inventory. FogLifter can automate the extraction and analysis of your data from structure and unstructured data sets-allowing you to keep your investment in existing systems, but eliminate the “frequency of garble” produced by multiple, overlapping systems.
    Solution Deep Dive User Success Stories
    DESIGN & ARCHITECTURE
    Our certified Design Thinking advisors take a User-Focused approach to Agile IT. This method infuses all of our design and architecture activities. Our approach focuses on making your journey to cloud tactile, understandable, and achievable. Let’s work together to thoughtfully select the best Hybrid Cloud Solution for you.
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    USER-FOCUSED DESIGN THINKING
    Our certified Design Thinking advisors take a User-Focused approach to Agile IT. This method infuses all of our design and architecture activities. Our approach focuses on making your journey to cloud tactile, understandable, and achievable.
    AGILE ARCHITECTURE
    VSO’s entire organization participates in regular “Design Authority” sessions led by our Architecture Review Board to ensure consistent development practices through collaboration, emergent design, intentional architecture, and design simplicity. We emphasize industry certifications at all levels as a requirement for career advancement.
    MIGRATIONS & DEPLOYMENTS
    VSO maintains a Rosetta Catalog® of comparative cloud and infrastructure functionality across vendors with standardized definitions, steps & timeframes necessary for any combination required. In a constantly improving codebase, we have scripted and automated many of the cloud and infrastructure deployment activities.
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    ROSETTA CATALOG®
    VSO maintains a Rosetta Catalog® that allows instant comparison of cloud and infrastructure functionality across vendors with standardized definitions. These definitions have been paired with a standardized Service Catalog that details all steps & timeframes necessary for any Build or Migration activity. As part of these two pieces of IP allow you to easily map where you are, and precisely how much time, money, and effort will be required to get you where you want to go.
    ORCHESTRATED DEPLOYMENTS
    VSO maintains a constantly evolving codebase to automate as many elements as possible of build and migration activities. Utilizing technologies like Terraform, Ansible, and more traditional scripting tools, we are constantly growing our library of automated deployments to make your journey as predictable and cost effective as possible.
    OPTIMIZE
    Whether we are managing your environment or not, we have developed IP to help you optimize operations, with transparency to costs, quantities, and XLAs and predictable cost and velocity of DevOps.
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    FOGLIFTER
    Spreadsheets are unfortunately still the most pervasive reporting tool in the world. VSO has developed a comprehensive set of APIs to allow timely and accurate measurement of SLAs/XLAs with correlation to your Systems of Record to ensure accuracy of inventory. FogLifter can automate the extraction and analysis of your data from structure and unstructured data sets-allowing you to keep your investment in existing systems, but eliminate the “frequency of garble” produced by multiple, overlapping systems.
    VELOCITY AS A SERVICE
    VSO VaaS offering makes the cost of DevOps predictable by fixing the cost per story point for DevOps support. We provide complete software development support within a managed, Agile framework.
    OPERATE
    VSO has VSQOD teams managing environments from multi-cloud to traditional infrastructure to contact centers through our Mpathic subsidiary. Regardless of the offerings or support level required, we have developed team methodologies built on our military veteran culture, so you know your workload is secure, stable, and affordable.
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    Solution Deep DiveUser Success Stories
    vSQOD®
    Our vSQOD Managed Services® allow you to bring on as much, or as little, support as you need. VSO’s Service Quality Operation Division is our managed service methodology. Our veteran delivery ensures secure, consistent, and cost-effective operation of infrastructure, cloud and hybrid environments-from Level 0 through Level 4 support.
    CONTACT CENTER SUPPORT
    VSO currently has over 500 trained staff, experienced with handling PHI, PII, and inbound phone support.
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Healthcare Revenue Cycle Management Company
  • VSO migrated over 3000 HIPPA compliant systems to the IBM cloud based on VMware technology.
  • VSO supported the design, implementation, migration, and managed services for an IBM cloud-based solution for the Client.

Summary

VSO was contracted through our partner and prime contractor for the design, implementation, migration, and ongoing vSQOD managed services for an IBM cloud-based solution for the Client, a large healthcare revenue cycle management company. VSO provided cloud infrastructure and IaaS managed services support on behalf of our partner for the Client. The transition and migration effort involved moving from two legacy hosted data centers running Microsoft Hyper-V, with some workloads on Azure to a primary and secondary IBM Cloud Solution.

Problem

This migration required first the stabilization of the existing environment, then design and improvement of the Client’s network to accommodate the movement and access in a completely secure framework-while providing 24/7 managed services of the target IaaS environment.

The Client continued to run, own, and maintain their data and applications residing on this platform, while VSO provided all infrastructure support beneath the applications. VSO architects were instrumental in the design, but more importantly, with the migration from an on-premises Hyper-V environment to a completely cloud-based hosted IaaS.

Migration from Hyper-V to VMware was desired to take full advantage of the DR resiliency and cloud backup capabilities of Zerto and Veeam. The solution had to be fully HIPAA compliant. The baseline environment involved 1300 virtual images but doubled within the first year.

vSQOD Team

VSO vSQOD managed services are organized to provide support 24/7/365. The VSO team had members that were dedicated to the account, and more senior members who provided leveraged, escalation support. The vSQOD for the Client consisted of dedicated veterans who provided primary support. They were supported by more senior L3 and L4 resources for architecture, engineering, governance, and service delivery management.

VSO was designed from the ground up as a premier provider of hybrid service management for on-premises infrastructure and combined on-premises/cloud environments. The company’s staffing approach, which is called "military service to managed service," offered the Client a US-based, HIPAA compliant team of military veterans that were dedicated and mission focused. The VSO involvement in the Client implementation has been invoked by the customer as “excellent” and the ongoing managed services are meeting all SLAs and exceeding requirements - all at a price point that was competitive to offshore, but with US military veterans.

Solution

The Client utilized VSO as the primary steady state team providing 24x7 support for their production environment that resides on IBM / Softlayer Cloud. The VSO team managed, maintained, and monitored 5 ESXi clusters comprised of over 120 ESXi hosts supporting what grew to 3000+ images. VSO implemented ServiceNow into their governance processes and helped the client achieve greater service management and automation capabilities. With over 200 tickets per day, VSO automated monitoring with auto ticket creation based on specified thresholds for all VMs in the environment. VSO also created and maintained custom dashboards and automated reporting within ServiceNow (utilizing VSO’s FoGLifter service methodology) to enhance response and resolution of tickets within specified SLA time periods, while also increasing client visibility into the environment.

Project Outcome & Success Factors or Metrics

The Client is a leading provider of revenue cycle services and physician advisory services to healthcare providers. VSO migrated over 3000 HIPPA compliant systems to the IBM cloud based on VMware technology. Included in the migration were over a thousand mission critical databases that were deployed into Skytap. VSO continues to support Disaster Recovery and Backup and Recovery for the Client.