Our veteran service delivery model, vSQOD, provides a full suite of Cloud and On-Premise services, delivered in a highly automated and standardized fashion.
VSO’s vSQOD Managed Service offering is designed to allow businesses to focus on Business Outcomes and End User Experience, rather than performance, availability and security of infrastructure components.
- Event Correlation Driven
- Security/Configuration Drift Remediation/Enforcement
- Multi-Cloud Single Pane of Glass
- Automated Incident/ Ticket generation
- Self Healing
- Automated Incident Closure
- Automated Patch Deployments
- Automated KPI reporting and Validation
- Automated KPI reporting
- Live environment dashboard
- SLA aggregation & correlation with FogLifter
- Account Organization & Management
- SSO/User Management
- Key Management
- Antivirus / Malware
- Vulnerability Scanning
We Approach Managed Services Differently
Our User-Focused approach boils a complex topic into a simple articulation of nouns and verbs-providing VSO and our customers clarity on what we are managing, and how we are managing it.
What Are We Doing?
What Are We Doing That To?
We Approach Managed Services Differently
The detail of what we are doing, can then be expanded.

Putting It All Together
VSO managed services provide comprehensive management of your with from monitoring to remediation to automation and self-healing operations: what we manage, and how we manage.

- Trained in teams to solve issues 24 x 7
- Teams perform manual and automated remediations, informed by correlated events & AIOps
that which can be automated, should be automated
- vSQODs work with COE Subject Matter Experts to continuously automate incidents out of the system
- Incident & problems in OpsRamp result in Jira stories for automation and integration development
- Integrations are well documented(source, target, translation). Automations are maintained in GitHub
How We Manage
- CloudWatch, CloudTrail
- Azure Monitor
- IBM Monitoring and Logging
- Amazon EventBridge
- Take-Action Notifications
- Ticket & Alert Creation
- Real-time Enforcement Actions
- Real-time Remediation Actions
- Integrations to Slack, OpsRamp, Jira
- IBM Operational Services
- RedHat OpenShift, Ansible Operators
- RedHat Satellite
- Veeam & Zerto
- AWS Backup
- AWS Systems Manager
- Azure Backup
- Windows WSUS, SCCM
What We Manage
- Bare Metal Infrastructure
- VMware ESXi Server & Cluster
- Citrix Cloud
- Microsoft Hyper-V Server & Cluster
- IP Address Management
- Virtual Private Cloud
- Auto Scaling/Load Balancers
- Internet Gateway, NAT Gateway
- Virtual Servers - Windows, Linux
- Functions, Containers
- Centralized Logging/Auditing
- Security Information & Event Management & Log Analytics
- Remote Privileged Access
- Key Management
- DNS Hosting, Caching
- File, Block, Object Storage
- Next Generation Firewalls
- Cloud Services Routers
- Web Application Firewall
- VPN / Direct Connections (Data Center to Cloud)
- Gateway Appliances
- Transit Gateway
- Bare Metal Infrastructure
- Linux with Kernel Virtual Machine (KVM) Cluster & Hosts
- Cisco UCS
- VMware ESXi Server & Cluster
- Microsoft Hyper-V Server & Cluster
- Citrix On Prem
- Workstations
- Wireless Access Points
- Firewalls
- Routers
- SDWAN appliances
- Edge Switches
- Distribution Switches
- Core Switches
- 500 Mbps, 1 Gbps, 10 Gbps – ISP
- SAN/NAS
- Backup
- RedHat OpenShift
- Kubernetes
- Containers
Measuring What We Manage
- Amazon Connect
- OpsRamp, Jira, ServiceNow
- AWS Config, Cloud Custodian
- IAM, Azure AD, O365
- GuardDuty, Security Center, Log Analytics
- Code Pipelines, Python, Ansible, Terraform, Git, Docker
- AWS CloudFormation
- Azure Resource Manager
- SoftLayer/IBM Cloud Portal
- Business Rules
- CIS Benchmarks
- NIST
- FedRAMP
- FogLifter
- Amazon Connect with Lex, Polly Transcribe, Comprehend and Pinpoint
How Our Customers Consume Our Services
Our goal is to make these decisions Easy, and to Clarify who is doing what.
Optional Service Trim Levels
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Consumable “Resource Units”
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Services
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Optional Service Trim Levels
Our pricing, catalogs, service descriptions, etc. all align to this concept to ease your decision as to what you want us manage and at what level.
Service Category |
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SLA: Notification only | SLA: S3 - 4hrs | S4 - 8hrs | SLA: S1 - 30mins | S2 - 2hrs | S3 - 4hrs | |
Ticketing | |||
24 x 7 Remote Monitoring | |||
Patching and Routine Maintenance | |||
Monthly Service metrics reporting | |||
Phone/Remote Support during business hours | |||
Capacity Management and Reporting | |||
Incident Management for Severity 3 and 4 | |||
SLA adherence reporting | |||
Change Management | |||
Service Requests (Moves, Adds, Changes, Deletes) | |||
Incident Management for Severity 1 and 2 | |||
Problem Management (Including Sev 1/2 RCA analysis) | |||
Vendor management for all covered 3rd-party vendors |