Operate
vSQOD Managed Services
Hybrid Cloud Managed Services
Our veteran service delivery model, vSQOD, provides a full suite of Cloud and On-Premise services, delivered in a highly automated and standardized fashion.
Veteran delivery
Documentation driven
Always advancing our skills/your support
Your systems are the mission
Trained in SQODs
VSO’s vSQOD Managed Service offering is designed to allow businesses to focus on Business Outcomes and End User Experience, rather than performance, availability and security of infrastructure components.
Preventative 24x7 Monitoring & Alerting
- Event Correlation Driven
- Security/Configuration Drift Remediation/Enforcement
- Multi-Cloud Single Pane of Glass
Incident / Problem Management
- Automated Incident/ Ticket generation
- Self Healing
- Automated Incident Closure
Patching & Maintenance
- Automated Patch Deployments
- Automated KPI reporting and Validation
Service Management
- Automated KPI reporting
- Live environment dashboard
- SLA aggregation & correlation with FogLifter®
IAM/Security
- Account Organization & Management
- SSO/User Management
- Key Management
- Antivirus / Malware
- Vulnerability Scanning
We Approach Managed Services Differently
Our User-Focused approach boils a complex topic into a simple articulation of nouns and verbs-providing VSO and our customers clarity on what we are managing, and how we are managing it.
What Are We Doing?
Detect/Prevent
Analyze
Remediate
Automate
What Are We Doing That To?
We Approach Managed Services Differently
The detail of what we are doing, can then be expanded.
Detect/Prevent
Analyze
Remediate
Automate
triggers
rules directed actions
superior customer experience
rules & rule sets
operations management
configuration drift management
audit log management
event based logging & monitoring
event correlation
aiops dashboard
manual
self healing
code
build
test
release
unit test
integration test
user acceptance test
Putting It All Together
VSO managed services provide comprehensive management of your with from monitoring to remediation to automation and self-healing operations: what we manage, and how we manage.
Detect/Prevent
Analyze
Remediate
Automate
triggers
rules directed actions
superior customer experience
rules & rule sets
operations management
configuration drift management
audit log management
event based logging & monitoring
event correlation
aiops dashboard
manual
self healing
Our vsqod is your front-line support
- Trained in teams to solve issues 24 x 7
- Teams perform manual and automated remediations, informed by correlated events & AIOps
code
build
test
release
unit test
integration test
user acceptance test
Vso first principle #5 - principle of empowerment:
that which can be automated, should be automated
that which can be automated, should be automated
- vSQODs work with COE Subject Matter Experts to continuously automate incidents out of the system
- Incident & problems in OpsRamp result in Jira stories for automation and integration development
- Integrations are well documented(source, target, translation). Automations are maintained in GitHub
How We Manage
Preventative 24x7 Monitoring & Alerting
- CloudWatch, CloudTrail
- Azure Monitor
- IBM Monitoring and Logging
- Amazon EventBridge
Rules Directed Actions
- Take-Action Notifications
- Ticket & Alert Creation
- Real-time Enforcement Actions
- Real-time Remediation Actions
- Integrations to Slack, OpsRamp, Jira
Operations Management
- IBM Operational Services
- RedHat OpenShift, Ansible Operators
- RedHat Satellite
- Veeam & Zerto
- AWS Backup
- AWS Systems Manager
- Azure Backup
- Windows WSUS, SCCM
What We Manage
Cloud
- Bare Metal Infrastructure
- VMware ESXi Server & Cluster
- Citrix Cloud
- Microsoft Hyper-V Server & Cluster
- IP Address Management
- Virtual Private Cloud
- Auto Scaling/Load Balancers
- Internet Gateway, NAT Gateway
- Virtual Servers - Windows, Linux
- Functions, Containers
- Centralized Logging/Auditing
- Security Information & Event Management & Log Analytics
- Remote Privileged Access
- Key Management
- DNS Hosting, Caching
- File, Block, Object Storage
- Next Generation Firewalls
- Cloud Services Routers
- Web Application Firewall
- VPN / Direct Connections (Data Center to Cloud)
- Gateway Appliances
- Transit Gateway
On Premises
- Bare Metal Infrastructure
- Linux with Kernel Virtual Machine (KVM) Cluster & Hosts
- Cisco UCS
- VMware ESXi Server & Cluster
- Microsoft Hyper-V Server & Cluster
- Citrix On Prem
- Workstations
- Wireless Access Points
- Firewalls
- Routers
- SDWAN appliances
- Edge Switches
- Distribution Switches
- Core Switches
- 500 Mbps, 1 Gbps, 10 Gbps – ISP
- SAN/NAS
Cloud Native
- Backup
- RedHat OpenShift
- Kubernetes
- Containers
Measuring What We Manage
Toolset
- Amazon Connect
- OpsRamp, Jira, ServiceNow
- AWS Config, Cloud Custodian
- IAM, Azure AD, O365
- GuardDuty, Security Center, Log Analytics
- Code Pipelines, Python, Ansible, Terraform, Git, Docker
- AWS CloudFormation
- Azure Resource Manager
- SoftLayer/IBM Cloud Portal
Rules & Rulesets
- Business Rules
- CIS Benchmarks
- NIST
- FedRAMP
Customer Experience
- FogLifter®
- Amazon Connect with Lex, Polly Transcribe, Comprehend and Pinpoint
How Our Customers Consume Our Services
Our goal is to make these decisions Easy, and to Clarify who is doing what.
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Optional Service Trim Levels
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Consumable “Resource Units”
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Services
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Optional Service Trim Levels
Our pricing, catalogs, service descriptions, etc. all align to this concept to ease your decision as to what you want us manage and at what level.
Service Category |
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| SLA: Notification only | SLA: S3 - 4hrs | S4 - 8hrs | SLA: S1 - 30mins | S2 - 2hrs | S3 - 4hrs | |
| Ticketing | |||
| 24 x 7 Remote Monitoring | |||
| Patching and Routine Maintenance | |||
| Monthly Service metrics reporting | |||
| Phone/Remote Support during business hours | |||
| Capacity Management and Reporting | |||
| Incident Management for Severity 3 and 4 | |||
| SLA adherence reporting | |||
| Change Management | |||
| Service Requests (Moves, Adds, Changes, Deletes) | |||
| Incident Management for Severity 1 and 2 | |||
| Problem Management (Including Sev 1/2 RCA analysis) | |||
| Vendor management for all covered 3rd-party vendors |